Returns & Exchanges
At WÜSTHOF, we stand behind the craftsmanship of our cutlery and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your kitchen remains perfectly equipped.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.
Package Your Cutlery
Carefully wrap your knives and accessories in their original blade guards or boxes to ensure safety and prevent damage during transit.
Drop Off and Refund
Hand your package to the designated carrier; once our specialists inspect the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing